Frequently Asked Questions
Q: Why do I need to slice my cheesecake with a warm knife? How do I do it?
A: Our cheesecakes are light and fluffy, which means they will crumble if the knife is not warm. Run your knife under hot running water, cut your slice, wipe the knife off, run under hot water again. Repeat each time you slice!
Q: How soon can my cheesecake be ready by?
A: A 2-business day notice is required for all orders. **If you need your cheesecake by Tuesday, you need to place your order no later than Thursday, as we’re closed on Mondays.
Q: Do you have a storefront?
A: A Cheesecake Situation is an online bakery, which means we focus on delivery and shipping. You can also place your order for pickup.
Q: What areas do you deliver to and what’s the delivery fee?
A: Delivery is available to our customers in the Uptown Charlotte area for $7. Greater Charlotte addresses will incur higher delivery fees.
Q: What days are available for Delivery?
A: You can select the following delivery days: Tuesdays-Saturdays from 10:00am-6:00pm
Q: What days are available for Pickup?
A: You can select the following days for pickup:
Tuesdays from 2:00pm-5:00pm
Wednesdays-Saturdays from 11:00am-5:00pm
Q: Where do I pick up my order from?
A: Uptown Charlotte area. Address and directions will be given once order is confirmed.
Q: Do you have employees?
A: Nope, just me!